We stand behind the quality of our work and want every client to feel confident working with Revenue Phoenix. Please read our refund policy carefully before engaging our services.
1. Deposits Are Non-Refundable
The 50% upfront deposit required to begin any project is strictly non-refundable. This deposit secures your spot in our project queue and covers the initial discovery, planning, and design work.
2. Refund Eligibility
Partial refunds on the remaining balance may be considered in the following circumstances:
- Revenue Phoenix fails to deliver agreed-upon deliverables within the mutually confirmed timeline (by more than 30 days) without prior communication.
- The delivered work does not match the agreed scope of work as defined in the signed project agreement.
- Both parties mutually agree to terminate the project before completion.
3. No Refunds After Final Delivery
Once final files, store access, or deliverables have been handed over and you have approved the work, no refunds will be issued. It is your responsibility to review all deliverables thoroughly before approving.
4. Revision vs. Refund
If you are unhappy with any aspect of the work within the revision scope, we will first make every effort to address your concerns through additional revisions. Refunds are a last resort, not a substitute for the revision process.
5. How to Request a Refund
All refund requests must be submitted in writing to hello@revenuephoenix.com within 7 days of receiving a deliverable. Include your project name, invoice number, and a clear description of the issue. We will respond within 5 business days.
6. Processing
Approved refunds are processed within 10-14 business days via the original payment method. International transfer fees, if any, are the responsibility of the client.
7. Questions
We'd rather talk it out than issue a refund. If something isn't right, reach out on WhatsApp at +91 821-869-0055 - we'll make it right.